(16 Sep 2021, 6:33 pm)Thomas12 wrote The Q3 service seems to be getting worse for disruption, which seems to be unrelated to driver availability.
I can deal with that, as the live tracker is there. What I am sick of is the last run from Wallsend being missed. It happens far too often, seems to be a weekly occurrence at least.
For example today, the service was running around 20 minutes late getting into Newcastle from Great Park. I'm guessing the driver than transferred the passengers onto the following service. It then ran light to Walker Shops to restart the journey, completely missing out the Wallsend-Walker section. To operate from Wallsend it would have only been 15 minutes or so late.
Surely this can't be deemed acceptable? I think someone at GNE needs to look into the Q3, maybe adding more time, or possibly splitting the route at Newcastle. It's one of the most unreliable routes I have used.
It highlights the need, more than ever, for NEBus to come up with some consistent 'journey guarantee' scheme across at least the three principal operators. It's completely unacceptable for the last journey of the day to be axed. I am aware of and appreciate the current predicaments re: driver shortages, but these actions are potentially leaving children and vulnerable adults stood waiting without any other options.
If there's absolutely no way to provide the last journey of the evening, customers need to know what applies and what their options are. That could be whereby a route is covered by diverting a similar service (like what sometimes happens with X9/X10), that tickets will be valid with another operator (if on a shared corridor) or a complimentary taxi being called.