(16 Sep 2021, 7:18 pm)Adrian wrote It highlights the need, more than ever, for NEBus to come up with some consistent 'journey guarantee' scheme across at least the three principal operators. It's completely unacceptable for the last journey of the day to be axed. I am aware of and appreciate the current predicaments re: driver shortages, but these actions are potentially leaving children and vulnerable adults stood waiting without any other options.
If there's absolutely no way to provide the last journey of the evening, customers need to know what applies and what their options are. That could be whereby a route is covered by diverting a similar service (like what sometimes happens with X9/X10), that tickets will be valid with another operator (if on a shared corridor) or a complimentary taxi being called.
That would require customers to actually be able to contact someone at GNE after 5pm or at the weekends though!
I definitely think there needs to be a 'Delay Repay' system for buses, the same way it's available for trains. If anything it'll give them an incentive to actually run services rather than cancelling, or dropping sections of routes when things are running late.