My only feedback, and it’s entirely PR wise would be for the CEO not to retweet the Operations Director tweet talking about all the extra resource for the Great North Run whilst your cancelling services left, right and centre (understandably so or not)
https://twitter.com/will_sewell8/status/...65600?s=21
Does make me wonder if GNE have in house PR training at all, there’s a lot of foot in mouth and mixed messaging at times. Customer Service are probably the worst offenders
RE: Disruptions.
Wistfully stuck in the 90s