(06 Oct 2021, 6:45 pm)RobinHood wrote To be honest, why should Arriva pay for a shuttle bus that is outside of their control?

Making northbound X15 journeys double run the A1 will clearly not work, so not sure what else they can do?

Highways England should harbor the responsibility, given it is their road and they are closing the access.

It may be their road, but Shilbottle residents aren't customers of the road. They're customers of the bus operator. I'd therefore suggest it is the operators responsibility to look after their customers, and perhaps they should be working with agencies such as Highways England and the local authorities, to ensure that there's an appropriate solution in place.

The name of the game at the minute seems to be to encourage people back to and build up numbers using public transport, but we really need to get out of this blame culture, if we've any chance to achieve that. As there's not an appropriate solution in place, maybe those customers from Shilbottle will switch to the car due to being unable to complete the return trip, then find that actually the car is a lot more convenient for that journey than the bus is.