"With all this in mind it's little wonder customers are absolutely cheesed off, the fact companies are now putting out messages to be kind to drivers paints a picture on the ground to the mood as to how customers are feeling about the service being provided."

And with that in mind it's no wonder drivers are cheesed off too with all the abuse they get through no fault of their own. I am delighted to say that I am retired from bus industry now! Two friends of mine have just resigned from GNE and they had 39 years service between them, this is an appalling indictment.