Seems a bit of a pathetic, over-egged example for the media to have latached onto. The girl's bus was 19 minutes late in the morning peak. Hardly unheard of, even without pandemic, for peak services to experience delays like this. Maybe if they made the headline "Bus 19 mins late" it would be clearer what a non-news story this is, other than for this individual.

That's not to say there isn't an issue; just lazy reporting by the Chronicle picking such a weak example rather than highlighting any of the many examples of consecutive journey cancellations or of last runs not operating (this far into the crisis, there should be management action in place to prevent both such occurrences).