(14 Oct 2021, 11:04 pm)Adrian wrote Yes, and that's all good and well for bus stations (if they're there? it's been months since I've seen any staff, other than Metrocentre), but there's not going to be someone stood at the end of the street to advise the elderly couple that they've over an hour to wait for the next bus. I agree that would be impractical, but it emphasises the importance of why a staffed telephone number should be available. Recognising that not everyone has Internet access or would know how to find that information (if they're not told about it)

Totally agree.

IIRC, GNE customer services used to be open 7-7 during the week and 9-5 on the weekends, but now it's just 9-5 Monday-Friday, with what looks like no intention to bring back the longer opening hours.

To me, CS being open 9-5 is ridiculous, it's only open in between the peak times, when people are less likely to need to use it!