(15 Oct 2021, 12:12 am)stagecoachbusdepot wrote Presumably comes down to the cost pressures the company and industry is facing with full operating costs and reduced revenue.  That said, I can't imagine these staff are on mega bucks and you'd think the marginal gains from offering customer service at this time would be much greater from that gained from repainting and rebranding services.

I know a few people who worked in CS at GNE, and they absolutely hated it.
Not sure how much truth there is to it, but from what I heard it wasn't just the customers that treated them poorly, but also management. Then again, I also know someone who has been working there for years without issue

To me, as long as they're running buses, they should be offering at least a skeleton CS team. If someone is able to send out a Tweet that a service is cancelled at 7pm, then surely they should be able to answer a phone call as well.