(14 Oct 2021, 10:52 pm)Adrian wrote Where's the signs at the bus stops telling them to look at the website? What about those without Internet access? Most bus stop timetables advise customers to call the the operator, but they're only there 9-5 Mon-Fri, despite most bus operations being active around 20 hours of the day.

Oh and the DVLA didn't create high attrition rates at just about every operator, so I'm not sure what the current climate is there. As Andreos1 posted a few days ago, this is an industry-wide problem that has existed for far too long, and no one has bothered to deal with it.


Agreed. I'd like to see NEBus come up with a collective guarantee to 'get you home' on this one. It's the ethical thing to do and it's something that will instil confidence in customers using those services. 

I'd hope so too. The £1 fare is a fantastic offer and is obviously set up to encourage growth and confidence following on from the pandemic. However, that uncertainty regarding later or last buses, must surely undermine those fare offers. 

Its almost one step forward, 2 steps backwards. 

A 'get you home' guarantee may come at some expense and there will be some practical difficulties to overcome, but in the current climate, I do think it is needed to ensure that confidence continues to grow.