(23 Oct 2021, 4:50 pm)omnicity4659 wrote Perhaps they should. Elsewhere in public transport, LNER will straightaway book me a taxi if I miss the last bus home because of disruption - I don't have to flag one down and hope I have enough money to pay for a taxi on the night.
Why can't GNE have someone in control manning the Customer Services number who can book and pay for taxis on the customers' behalf...?
Or have customer services hours more reflective of the operating hours? I think all of the big three up here now run a similar Mon-Fri 9am-5pm service.
It again comes down to benefit vs cost, sadly.