(23 Oct 2021, 9:39 pm)Malarkey wrote I work in Collections for EE and as a department we have recently reduced our operational hours from 8am-8pm to 8am-6pm as we found in the latter two hours our customers were not calling in as much resulting in staff being sat for long periods doing nothing which is a massive cost to the business.

I would like to think much like out local Bus Operators other companies from other sectors are following suit, for example the opening hours for Eldon Square is 8am-6pm for a handful of retail stores while others are open 9am-5/6pm now as it is not justifiable in the current the climate to have late night openings, I do wonder if this may change in the coming weeks with Christmas just around the corner.

The difference is that buses are still operating into the evening. They don't knock off at 5pm. Therefore, people still have a reason to be ringing GNE customer services after that time with the need to speak to someone there and then about a service that hasn't turned up or whatever else. It's no good to them to wait until the next morning until they're open again.

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