(13 Nov 2021, 10:29 am)Adrian wrote You can't blame staff shortages for this one. The Coast & Country Streetlites for example, and other similar batches, have rarely had working sockets/USB power since day 1. I lost count (although its probably somewhere on this forum) the amount of buses I reported to customer services or asked the driver to note it on the defect card. I actually offered to remove the sockets/USB stickers at one point free of charge  

If it's a feature that is advertised as part of a wider product, then I'd argue it is equally as important to ensure it's available. I just don't think depots see it at this, and it's not unique to Go North East. I had the same issue above with Arriva, which also went unresolved.

I gave up reporting them long ago.

When I tell the driver, the response is usually something like 'yeah, what do you want me to do about it".

And when I report it to customer services I just got the usual "I'll pass it onto the depot", which is obviously just their way of saying to bugger off!

A thing I'm seeing more common recently is even the USB ports on the seat backs not working, in the past they would pretty much always work, albeit very, very slowly.

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