(10 Dec 2021, 5:50 pm)Adrian wrote Where is that advertised? If I wasn't an enthusiast, how would I know that?
The lack of customer focus is shocking at times.
I'd agree about advertising onward connections better. You shouldn't have to have a good understanding of the bus network to use it. It's beyond me why we don't advertise the 21/X21 connections at Chester-le-Street for the 8/78 for example, or the 27/X9/X10 at Heworth for services into Newcastle, instead leaving people to think that the Metro is the only game in town.
We'll see what the BSIP has to offer in this respect, and hopefully not more of the same.
Advertising connections seems to be a major weak point in bus operators and not just at GNE however I feel it is poor for example the evening 239 which was recently split into two services at Wingate/Station Town with GNE running Peterlee to Station Town and a small taxi company running Wingate to Sedgefield also with the number 239 doesn't have advertised connections despite the timetables being designed to do so, GNE only show their journeys in the 239 timetable, no mention whatsoever of a bus beyond Station Town to the Trimdons, Fishburn and Sedgefield, wouldn't be surprised if when contracts apparently go out for tender next year that the taxibus portion of the 239 to Sedgefield gets binned off with the classic phrase "due to low passenger numbers" being cited which could well be the case due to lack of knowledge of the service and passengers being put off using it due to being a taxi and having to change buses should they require the full route.