(19 Dec 2021, 3:21 pm)Andreos1 wrote It will be interesting to see how they manage that situation and whether cust svc is going to be a priority in that period of the day.I don't think the magnitude of driver shortages can be levied at the operators, yes there have been disputes over pay and the format of pay rises, and many wonder what direction their employers are heading in. The average turnover of the big 3 is considerable year by year, with retirements a big factor. But the major factor is the poaching of staff, and that has hit every single operator, big or small.
Front line staff missing + crowded or delayed buses = potential carnage.
A customer service offer would help mitigate some of the issues.
Hmm, not sure I agree with that mind.
In addition to any external influences, there's internal factors at play and operators need to take some responsibity for the shortage of staff and high attrition rate.
RE: Disruptions and driver shortages