(19 Dec 2021, 10:34 am)busmanT wrote The average passenger won't know to scroll down!
Seems to happen regular at the weekends. Perhaps a knowledge gap with whoever is responsible for updating those lists over the weekend.
I agree though. Most will check the Saturday listing at the top only and think Sunday is not published yet.
(19 Dec 2021, 12:32 pm)54APhotography wrote Ultimately, no matter what we have all written here, this is not the fault of the bus companies, the situation with HGV pay rates is still taking those drivers who can away. The rate of new recruits is incapable of matching the usual loss plus this, and the DVLA have royally screwed up licences for the best part of three years now.
But those companies who can should as written here dedicate themselves to ensuring deckers are available to be switched in when mass cancellations take place and the impending crush on Christmas Eve. GNE obviously have a better ability to do this, but there are countless heavily stacked operators who have a good stock that could come out after 12 noon to make this Christmas Eve not go as many of us suspect...
It may not be solely the fault of bus companies, but they are a long-standing factor in the problem.
If bus companies cannot retain and recruit staff, that is down to them and them alone. The industry has spent decades driving down costs, keeping pay rises to a minimum and destroying terms and conditions. What may have been an attractive role back then is not the same role now, and if you haven't got the T&Cs or working conditions in your favour, then it solely comes down to money. Cannot blame drivers one bit for taking up a HGV job, working similarly awful shifts in similar conditions, minus working with the general public, for a lot more money.
As Andreos1 pointed out earlier, operators must be spending fortunes on recruitment and the associated costs, and have done for years. Brexit has of course added to it, but it's not a new problem. It's one that hasn't been addressed for decades.
Agree with the comments re: deckers, but I hope when committing to an early run-off this year, there's a sufficient contingency plan in place to ensure that none of the last runs are cancelled.
(19 Dec 2021, 3:21 pm)Andreos1 wrote It will be interesting to see how they manage that situation and whether cust svc is going to be a priority in that period of the day.
Front line staff missing + crowded or delayed buses = potential carnage.
A customer service offer would play a part in helping mitigate some of the issues.
Hmm, not sure I agree with that mind.
In addition to any external influences, there's internal factors at play and operators need to take some responsibity for the shortage of staff and high attrition rate.
I can't see Boxing Day being that busy to be honest, especially with no home games and the Government's recent change in messaging.
I agree a customer service offering could be a help, but I don't think any of the operators will be providing any for the four days 25th - 29th. I can't see any posts to say what the opening hours are though.