(24 Dec 2021, 8:15 pm)Andreos1 wrote So is the X85 evidence that a Stenning copy & paste livery, tables and some WiFi isn't the solution operators thought it was?
If punters are choosing a 35 year old train (that misses town centres along its entire Tyne Valley route) over a brand new bus, then there's obviously issues somewhere that those features mentioned above can't (and won't) fix.
You seem to be forgetting that the X85 has also seen a huge marketing drive (digital and print both targeted), faster journey times offered (more direct route via A69 than pre-Covid), and much later evening journeys introduced as well as Sunday. This is in addition to the investment into brand new buses with all the bells and whistles.
Aside from fundamentally changing the purpose of this route, what more do you think they could have done? I am really interested to hear.
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