(08 Jan 2022, 6:45 pm)Adrian wrote Drivers have been put in the firing line today by this decision. An unacceptable amount of notice, leaving most customers unaware, and then no one available at customer services to contact instead. 

Sadly I think it stems from an industry attitude of not being accountable to customers, and that people will continue using services out of necessity anyway.

Whilst there's only so much that can be done to combat these problems right now, the constant excuses being dished out just makes things even more infuriating and many won't understand what's going on and only sees them being screwed over.

Less than 48 hours notice for such a significant drop in service is pretty dire and no doubt will not have been picked up by many, I only happened to find out via it being posted in an enthusiast Facebook group followed by this forum with limited posts on their own social media using the standard template that has been used so commonly now for multiple purposes that it's barely noticeable now, could be more service cuts, could be more about fares, easily missed whilst just scrolling through Facebook (had to unfollow on Twitter as the service updates posts whilst useful just made it more difficult to see any other posts on my timeline)