(10 Jan 2022, 5:43 pm)Bazza wrote Is this one person complaining or a number of passengers complaining?
It seems like you have already found the driver and/or supervisor guilty without the full story here.
I bet we have all been on a bus that seemed rammed and full to capacity, but when you’ve actually looked there are empty seats. The driver would know how many passengers he had on from his ticket machine. Maybe the only thing the GNE staff are guilty of are expecting the passengers to actually sit on empty seats, preferring to stand where they shouldn’t.
I might be wrong in saying this, but as far as I'm aware standing upstairs is prohibited at all times (believe it's to do, at least in part, with altering the centre of gravity and therefore making the bus more prone to tipping on its side). The driver will have an upstairs CCTV monitor, would easily be able to see if people were standing, and should have pulled over and addressed the situation as early as safe to do so - unless of course, he's been instructed to allow it by the supervisor, in which case the mind boggles.