(12 Jan 2022, 10:34 am)Dan wrote It wouldn't have caused too much trouble, but equally, do people really need confirmation that their service has been downgraded? I don't think so. The X10 vehicle allocation can be argued as a downgrade but a positive spin has been put on this. There's not much of a positive spin going from nearly new E400s to Versas.
The important things (improved service to those that use the 682, a more co-ordinated timetable with the 685) have been highlighted. That's the main thing that people will care about.
Do the versas have the same features that passengers are accustomed to? Do they have USB ports, working NSA?
It's not about it having a positive spin, it's about informing the customer of the changes!
What about the people who are temporarily working from home, they'll read that announcement and just think the number has been changed, only to rock up when restrictions have eased to find a Versa rather than their usual E400!