(15 Jan 2022, 9:33 pm)ne14ne1 wrote No standing room left on this X1 service using an enviro200: https://flic.kr/p/2mXrv1w
A double-deck should have been allocated, but an assumption was made by JH that there was a low bridge on the route of the 26 (which the same bus later worked), so they ran single-decks instead of doubles - which Go North East discovered when the photos went on social media, and immediately followed up with JH.
Frustrating on a match day, and no doubt another two steps back in terms of customer confidence, but it won’t happen again.
Sent from my iPhone using Tapatalk