(22 Jan 2022, 10:25 pm)Stanleyone wrote Try being a driver, it's a complete shambles and where's the gaffers on a weekend...........Beamish? Accrington? Having Indian meals? Playing golf?
(22 Jan 2022, 11:39 pm)Ambassador wrote Someone needs a bollocking for today and it might seem minor in the scale of things but…how many folk have been driven to taxis or lifts as a result of the issues in Sunderland?Said since day one of implementing these changes that customer service needs stepping up. It's painfully obvious that when customers need answers, reassurance or info - that the people who can provide it, are available.
We’re getting to the point where even people who have no other option are looking elsewhere. Not even a Roger French post can save it…
And as for the lack of social media today…just unacceptable. You divert resources and you cover a weekend surely? Poor management. Tho GNE social media is again drifting to its passive aggressive style from a few years ago.
Except for some reason, they're not.
I've noticed the change in tone with the social media pages.
Maybe there needs to be an old school onslaught from NEB members. NEB Dan, Clinton, Percy Main, Fyacbuk Polis and the others too.
Maybe we will see Andy Clifford make a return!