(23 Jan 2022, 12:30 am)Andreos1 wrote Beamish? Accrington? Having Indian meals? Playing golf?
Said since day one of implementing these changes that customer service needs stepping up. It's painfully obvious that when customers need answers, reassurance or info - that the people who can provide it, are available.
Except for some reason, they're not.
I've noticed the change in tone with the social media pages.
Maybe there needs to be an old school onslaught from NEB members. NEB Dan, Clinton, Percy Main, Fyacbuk Polis and the others too.
Maybe we will see Andy Clifford make a return!
Something I've notices on their TWITTER feed... they don't seem to get and replies. I remember when any post would get the 56 hasn't turned up, my £40 quid mobile pass wouldn't work and the bus went passed without stopping etc etc. Just looked now and the 2 post from the morning and the last several from yesterday have 1 reply ( X1 been turned at gateshead leaving Newcastle passengers screwed) is the only one. Am i missing something or are cutomers just no engaging with GNE customers services??