(17 Jan 2014, 9:16 pm)Davey Bowyer wrote I think Arriva should implement the policy of exact fare only unless the fare or ticket is £5 or more between 7am and 9am; then between 3pm and 6pm. It would massively improve journey times and performance and certainly keep buses running to time.
Totally disagree. Thought this sort of attitude towards customers went out soon after deregulation. It's one of the reasons Cleveland Transit lost so much custom to the likes of TMS, Delta, Robson etc.