(05 Feb 2022, 11:10 am)Storx wrote Oh btw I forgot to say I'm not sure what thread it was and I'm not hunting it down but the reason the app is always wrong is because the thresholds for going busy etc are way too high. For a 40 seat capacity bus I believe it's set at 52 and 64 or something like that atm. It's why it's always quiet.

Drivers use the thresholds to determine how full the bus is.

A 74-seat double-deck bus which has 10 standees for example has the low occupancy threshold at 68 and the medium occupancy of 84. That means to the driver, their capacity turns from green to amber once they have around 10% of the vehicle's capacity remaining, and red once they're full and standing.

The thresholds aren't 'too high' - they are correct for the main purpose that Go North East use this data for. Passenger, who designed GNE's website and app, interpret the thresholds differently to how Go North East (and other operators) have been using this function on the ticket machines since it was implemented, in that they deem the low occupancy to be 'quiet', medium occupancy to be 'moderate' and high occupancy to be 'busy'. The definitions for which are 'there are plenty of seats available', 'you may need to sit next to someone' and 'the vehicle is nearly full'. Unfortunately they haven't been able to configure this differently for operators using the capacity function in this way - it's why Go North East and other operators stopped openly promoting this tool.