(13 Feb 2022, 7:38 pm)Adrian wrote When mTicketing first came out, I refused to use the GNE app because it was bloody awful and for the reasons you describe. The one they use now is the same as a lot of other companies use, and to be honest, I've never had a problem with it. My only grumble is that it doesn't allow you to save passes to Google Pay, which you can do with the LNER app.

I can't recall the GNE app going down any time recently, but I know Arriva seem to have had nothing but trouble with theirs. On the most part, and given I tend to use apps now when travelling around, I've never had a problem with anyone's in the past couple of years.

I don't think the app is as bad as it was in the past, but it's certainly not great. I constantly have issues with the ticket not loading, the quick link at the bottom to go straight to the ticket disappearing. 

Edit:

Actually, I take that back, the new app is far, far worse than the old one in one very important way, tracking.
The tracking on the new app is bloody awful, especially if you want to track the bus that you're already on. How do I find out what time my bus gets to it's destination? 
You'd think you could just tap on the bus on the map like every other app and it would tell you, but no! That just tells you the bus has Wi-Fi and that it's quiet (even when it's packed!). You have to find a stop further ahead of you, tap on the service that you're on, then you can see. 

(13 Feb 2022, 7:56 pm)Ambassador wrote I think the GNE app is excellent, my only build would be adding to Apple wallet

I don’t have a problem with prioritising app use it makes sense - the card payment is woefully slow. There’s always going to be winners and losers in ticketing changes

I just think they should prioritise the app and The Key equally. They say the main reason for wanting to make the app more appealing is to speed up boarding times, because like you say card payments are slow, and cash is even slower if change is involved.

But, to me, The Key is even faster than the app as you don't have to stand there trying to get the QR code in the right position for it to scan.

Seriously, what do they have against The Key since MG took over? The system is already there and they're purposely making it worse and worse.