(13 Feb 2022, 8:20 pm)streetdeckfan wrote I don't think the app is as bad as it was in the past, but it's certainly not great. I constantly have issues with the ticket not loading, the quick link at the bottom to go straight to the ticket disappearing. 

Edit:

Actually, I take that back, the new app is far, far worse than the old one in one very important way, tracking.
The tracking on the new app is bloody awful, especially if you want to track the bus that you're already on. How do I find out what time my bus gets to it's destination? 
You'd think you could just tap on the bus on the map like every other app and it would tell you, but no! That just tells you the bus has Wi-Fi and that it's quiet (even when it's packed!). You have to find a stop further ahead of you, tap on the service that you're on, then you can see. 

I don't think the tracking is awful, at least if you select a stop to view next buses. It's quite handy that you can click one of the next buses in the list, and it'll show you on the route where it currently is. I do agree that clicking a bus on the map is awful though, as really it displays no useful information. Having some sort of linear route with minutes until it reaches each, would be a lot better.

Try the mTicketing with the app though. You might even find yourself impressed!

(13 Feb 2022, 8:20 pm)streetdeckfan wrote I just think they should prioritise the app and The Key equally. They say the main reason for wanting to make the app more appealing is to speed up boarding times, because like you say card payments are slow, and cash is even slower if change is involved.

But, to me, The Key is even faster than the app as you don't have to stand there trying to get the QR code in the right position for it to scan.

Seriously, what do they have against The Key since MG took over? The system is already there and they're purposely making it worse and worse.

Perhaps the Key infrastructure is considered legacy now? I notice (when I found it) on the website, that it's still essentially the old portal sitting there in the background. If that's the case, then I'd imagine their group are still having to pay a third party to support that infrastructure, in the wonderful world of outsourcing. 

The ideal solution for me would be the ability to register contactless cards like TfL, then for those who don't use the app, you don't have to faff around with a separate card.