(24 Feb 2022, 3:26 pm)peter wrote A member of the customer services team on twitter responded to a passenger asking if the service was 'cancelled for good' saying that the service was 'withdrawn'. While you could say it was temporarily 'withdrawn', that wording in response to that particular query certainly made it sound like it would not be returning.

I would suggest if a permanent cancellation hasn’t been posted on the website, the customer services team have used a poor choice of words or have misinformed the customer (after all, once the X9 was permanently cancelled, this was posted on the website).


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