(24 Feb 2022, 3:28 pm)Dan wrote I would suggest if a permanent cancellation hasn’t been posted on the website, the customer services team have used a poor choice of words or have misinformed the customer (after all, once the X9 was permanently cancelled, this was posted on the website).
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I think the customer has unintentionally become an ill-informed bystander due to the information given to them by the customer service team.