Then again will Nexus improve their customer service too!

I complained about service 41 or 41A

(Reason why I contacted GNE so they were aware of the complaint as they run the service too)

Called Nexus who told me on the phone and I will quote for a service not turning up

" did you check social media for updates on the service"

I used very fruitful words and said I don't have social media

I was then given a telephone number for a taxi booking office

Who transfered me to to the bus division with ...elllo...

I rang in the morning I asked if the service will be running tonight as it didn't last night ...em em giz a call back later in tonight or evening if we answer I'll be able to tell ya if its running tonight"

This is a company that gets in excess of £400k a month from tax payer subsidiary to operate Nexus Secured Services

Nexus should insist on Tracking on buses is a must especially for secured services they should also stipulate social media announcements for secured services (GNE are the best in social media issues in T&W)

We also need a contingency plan that If a service is not running due to "Covid" Staff Shortage" that an alternative service even different company or a taxi will operate the route

It's sad to see to run a service its about £35-45 per hour based on an hourly service

The least they can do is put a taxi on or find another operator to assist to run the service!

Sorry for the rant of my honesty and bluntness