(25 Feb 2022, 10:17 pm)DaveFromUpNorth wrote Then again will Nexus improve their customer service too!

I complained about service 41 or 41A

(Reason why I contacted GNE so they were aware of the complaint as they run the service too)

Called Nexus who told me on the phone and I will  quote for a service not turning up

" did you check social media for updates on the service"

I used very fruitful words and said I don't have social media

I was then given a telephone  number for a taxi booking office

Who transfered  me to to the bus division with ...elllo...

I rang in the morning I asked if the service will be running tonight as it didn't last night ...em em giz a call back later in tonight or evening if we answer I'll be able to tell ya if its running tonight"

This is a company that gets in excess of £400k a month from tax payer subsidiary  to operate Nexus Secured Services

Nexus should insist on Tracking on buses is a must especially  for secured services they should also stipulate social media announcements for secured services (GNE are the best in social media issues in T&W)

We also need a contingency plan that If a service is not running  due to "Covid" Staff Shortage" that an alternative service even different  company or a taxi will operate the route

It's sad to see to run a service its about £35-45 per hour based on an hourly service

The least they can do is put a taxi on or find another operator to assist to run the service!

Sorry for the rant of my honesty and bluntness

Tracking is law above contracts, all buses should be tracked now. I know GCT is working though - https://bustimes.org/operators/gateshead...s/vehicles

Other dodgy operators *cough PCL Travel or whatever name this week* aren't though.