(08 Mar 2022, 5:56 pm)omnicity4659 wrote The merger of the X9 and X10, with the frequency reduction drove a lot of people off.
Everyone I know in Peterlee opts for the car now, and they were regular users of the X9 and X10.
I think the frequency reduction would have had a larger impact than the merger of the two routes causing an increase in journey time. Anecdotally from using the service and seeing photos online, the X10 now seems to carry good loads. Arguably it's better to have one busy bus than two half empty buses, and it'll be interesting to see how Go North East responds to further growth.
I've used the X10 on a number of occasions recently (for leisure) and to be honest it really didn't feel too dissimilar in time to what it was previously. Like the example yesterday with the X20 posing as a faster alternative to the 20, it's all perception. That's not to say my perception isn't different to another customer's perception, of course!