(03 Apr 2022, 8:43 pm)Adrian wrote Can't or won't? Does the operator serve the customer, or does the customer serve the operator?
The frequency of buses, and especially on an evening, is one of the big reasons why people don't want to use them or switch from their car. It feels like operators want people to change their travel habits, but are seldom prepared to change their own habits.
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Its a balancing act, as in the case of all bus operation, time is literally money.
Similar thing occured to me when I was using TFL buses on an evening a while back, resulting in a 28 minute wait as the two buses didn't connect at a common terminus point.
The other thing i'd say is that most drivers do not like lates. Indeed, there are plenty of independent operators out there that make a point of stating they don't operate lates in job ads. So that is something else that operators need to be mindful of.