(26 Apr 2022, 11:06 am)Storx wrote They're a bit dodgy worded. 66% is very low imo. Like I'd probably say yes. The catch-22 is if it wasn't branded I'd also still be able to recognise the bus so doesn't really answer anything at all as there's no alternatives.Just looked at the small print and the sample size in the transdev survey was 523.
The USB one is even worse. Do you think USB's are a good idea? Why would anyone say no to that. That's like saying do you think having comfier seats is a good idea? You'd be pretty strange to say no, even if you think the seats are comfy anyway.
Sounds like a bunch of questions to give them a pat on the back for their ideas and criticise dirty bus stops and traffic problems.
Also surely you should ask people who aren't using the bus not bus users. If you asked 100 Morrison's customers if they liked Morrisons there's a very big chance they'll like Morrison's weirdly. Ask 100 ASDA customers you'd get a very different answer.
Reminds me of a very dodgy questionaire on the Arriva 57/57A changes awhile back about serving the new hospital by asking people on the whole route whether they'd like a bus to serve the new hospital as a rationale to cut it down to hourly in Seghill. Obviously most people said yes as most the route isn't in Seghill but it totally messed over the people who actually used the bus daily for Gill in Ashington who never did or never will use the 57 to new hospital.
Horribly worded thing, obviously due to 'high customer feedback' it went through, ironically no-one barely ever gets on there and just happened to fit around a timetable with it being pretty useless for people living in Seghill like all hourly services are.
I'd hazard a guess there were some of the same flaws in that survey as there was in the Passenger Focus survey back in 2014!