(26 Apr 2022, 10:08 am)ne14ne1 wrote You wouldn’t be so sure if blind or partially sighted though.

As I’ve said before the destination/service number announcement would be far less intrusive if it was simply ‘21, to, Newcastle’, London-style, but I was shot down and told “well this isn’t London” / “that’s too abrupt” / “customers haven’t raised an issue with the announcements, only you”, and so we have to listen to ‘This is the Angel 21 service to Newcastle’ every 5 mins.

I travel a lot…and I very rarely see those types of passengers (perhaps that’s the issue) tho if partially sighted you’re better off on the train versus the X10 as station assist will help you on the train…less help at Eldon square.

I agree the announcements need to be succinct and they really struggle on the 21, by the time its left one stop and done it’s endless announcement its reached another, it’s like the system gps cannot keep up  (a particular issue through low fell, allerdene and Birtley)  The stops haven’t been updated to reflect changes at John Dobson st either.

We aren’t London. Passengers will board via a front door, they’ll encounter a driver from Chester, they will immediately become the drivers enemy but the driver will confirm the route/destination  and help… (shout out to all of the X39 drivers who are an absolute delight….infact can we send the Percy main team to Chester to show them how to smile?  We had that cheery Irish bloke but assumed he was fired for not being angry enough for CLS)