(29 Apr 2022, 12:28 pm)F114TML wrote Ok, I get that, I just feel it'd be clearer if they did something like this:

"Due to a breakdown, the 09:25 Newcastle to West Auckland X21 journey (Durham 10:35; Bishop Auckland 11:13) has terminated at University Hospital of North Durham. We apologise for the inconvenience."

then, if necessary,

"Due to a breakdown, the 11:41 West Auckland to Newcastle X21 journey (Durham 12:46; Chester-le-Street 13:09) will start at Bishop Auckland Bus Station at 12:07. We apologise for the inconvenience."?

(just to be clear, I've checked and both are well within Twitter's character limit)
Yes, I know it's a week later.

I think the information provided is already a lot more than you'd get from the vast majority of operators.

The same format is used for the short notice journey cancellations (e.g. from Newcastle or from West Auckland), and this poses no issues, I don't know of any customers getting in touch to say they've missed their bus because they've misinterpreted what time it's due based on it's starting point. Usually, it's because they haven't utilised the information available in the first place, and this includes for general service updates such as breakdowns. A simple point in the right direction (either website or twitter) for future reference is all that's needed.