(17 May 2022, 12:13 am)Ambassador wrote With no disrespect intended…to what point does a website or app attract passengers? Outside of ye olde North East most areas have moved onto contactless and away from operator bound apps. The GNE website by the way is dreadful unless you can navigate the many puff piece news articles.So are you saying that a secured service run by Rural Link, Scarlet Band or Gateshead Central Taxis will attract more passengers than one run by GNE?
and branding….I mean if anything proves branding is an unmitigated disaster it’s these changes.
as their information, website and ticket ranges are better?
I agree that some of the money spent on branding is a waste, with brands requiring reduced vehicle numbers or scrapped altogether just a short while after buses are painted and branded.
Hopefully some decisions will be made on replacement secured services well before 24 July, so that passengers can be fully informed of the final outcome and make alternative travel arrangements.