(21 May 2022, 8:42 am)James101 wrote At least 4 SAFC supporters boarded the train I’m on from Stoke this morning. Bravely, First Potteries are still going to provide a full service today.Yeah, I mean the way they've worded it makes it sound like it's a perfectly normal thing to do and should just be accepted as such by the customer. In reality, it's totally unacceptable practice and should rightly be criticised.
Like others have said, it’s not the service reduction that grates, it’s the spin. Just re-read the press release and there’s not even an apology. Happy to take your season ticket money then reduce its value by removing journeys.
It’s tone deaf and arrogant.
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