(02 Jun 2022, 11:42 am)Dan wrote Agreed - I’m not sure how going up to full capacity but taping off seats near the driver shows how buses are clean and safe…I'll ask the question again.
It’s definitely a combination of things in my view although the Government messaging about public transport not being clean and safe does play a part.
ENCTS usage is a big player in patronage levels being down, and I’d suggest this is a big part in the point about it not being safe. That, and, without being too crude and to the point, the fact that some haven’t made it through the last two years.
Commuters are another big chunk of the market gone - through hybrid and home working, which, as you say, is here to stay, and is down to operators to adapt their product to keep on top of the game.
I think the leisure market is probably back to pre-Covid levels, if not greater than it previously was.
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Whether it's internal factors or external, what effective, sustained strategic campaigns are being launched to try to mitigate those factors?
I'll add to it and ask what sort of analysis is being completed? Is it a basic SWOT or is an in depth PESTLE?
What adaptations are being made as a result of those findings?
They're both elementary analysis methods, but from the outside in, nothing is being done apart from painting, titivations, finger pointing and shoulder shrugging.
I remember you telling me and the forum that all of the titivations and painting would get the network ready for post pandemic services. It hasn't and it never would.
We've seen statements telling us bus lanes will make a difference. They haven't and don't.
We've seen all sorts of other PR and spin and they've not worked either.
We've seen a stagnant network do nothing.
At what point are things going to improve and ensure passengers have faith in the company they're propping up via taxpayer handouts and subsidised routes?
The finger pointing, shoulder shrugging (adding to the guffawing and mocking that goes on in the offices) are symptomatic of an organisation failing their passengers and goes a long way in explaining why the network is going the way it is.