(07 Jun 2022, 7:10 pm)F114TML wrote I don't think old buses are necessarily a big turn off for passengers - Stagecoach run many buses in front line service that are pushing 15 years old in most places, most not having wifi, USB or NSAs and as far as Sunderland is concerned at least seem to be doing pretty alright with it. I think it's more important to have a reliable, stable network with routes that actually take people where they want to go.
I agree with that, from my observations, when it comes to the actual vehicles, people seem to prefer a clean and comfortable bus and are less concerned about bells and whistles, and the age of the bus unless it is tatty and knackered.