(11 Jun 2022, 9:21 pm)Ambassador wrote I’m sure as a customer advisor you’re told how important the process is and you’ve clearly drank the kool aid but it’s not feasible to have read, properly process and analyse 9000 or so bits of data in the timeframe to meet VOSA.
A quick glance and cursive nods yes….proper data analysis, unless it was outsourced (and even then to a top and very expensive company) absolutely not.
I'm more than aware of how important the process is, and how the data was processed.
Your patronising tone might appeal to some, but your comments aren't necessarily accurate.