(11 Jun 2022, 9:21 pm)Ambassador wrote I’m sure as a customer advisor you’re told how important the process is and you’ve clearly drank the kool aid but it’s not feasible to have read, properly process and analyse 9000 or so bits of data in the timeframe to meet VOSA.
A quick glance and cursive nods yes….proper data analysis, unless it was outsourced (and even then to a top and very expensive company) absolutely not.
…or the registrations had to be submitted in the normal timeframes and adjustments will be made (with short notice amendments agreed by local authority) accordingly based on the consultation responses.
Just a thought.
But, let’s face it, a good 80% of the responses would have been “don’t withdraw the 82”, “don’t withdraw the 25”, “don’t withdraw the 28” and similar… and in reality these services were always going to remain in some form, albeit with financial support and perhaps with Go North East not as the operator.
Actual responses with specific details of journeys, times and genuine suggestions would have been few and far between.
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