(09 Jul 2022, 9:37 pm)Ambassador wrote As a customer I’d much rather know the reason for the 21 being woeful at the moment than an awful tweet or app update saying ‘there are longer than normal gaps, leave extra time’ which isn’t helpful.Exactly. It makes a big difference to me if the gap is cls 21s or Durham ones, though if, as a couple of weeks ago, that gap has been half an hour, I probably can't get on the Durham one.
If there’s driver shortages or an overtime ban, tell us, train companies do, airlines do, may as well be truthful instead of hiding behind smarmy marketing
And it doesn't help the low fell people because their alternatives either don't run anymore or leave from a different part of town.