(16 Jul 2022, 10:36 am)Ambassador wrote Plunging new depths of rank customer service, not even an apology? I can forgive the shit show planning here but…
Who actually handles customer service at GNE? How are they still employed? Look at the attitude and nonsense they reply with online, They’re an embarrassment to the profession.
GNE customer service were great before COVID, then they seemed to sack everyone and change the opening hours so anyone travelling at the peak times or weekends (so most passengers) can't contact them.
Don't get me wrong though, every time I've used the live chat the two people that only ever seem to respond have been very helpful and polite.
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