(16 Jul 2022, 6:04 pm)Ambassador wrote I honestly don’t think that second post in remotely offensive. They are stranding people and that’s mildly frustrated language  by someone who can’t get home.

I'd absolutely agree, especially at the moment. 

Swearing directly at a member of the staff where it comes off as a personal attack (i.e how the first tweet could be taken) I don't agree with, but mild non-personal swearing in a generic tweet complaining about an issue that's been ongoing for literally months is more than understandable. To be honest, I've seen multiple counts of people jokingly saying that the current situation is "taking the p***" to members of bus company staff who have been in agreement with the complainant and had a laugh about it. 

That said, and while personally I disagree with staff being on the receiving end of abusive tirades, you wonder how much these companies actually care? Yes they'll occasionally put out "don't abuse our staff" tweets, but there's never any action to address why their staff may be on the receiving end of so much abuse - if anything the lack of action from management is more offensive.