(16 Jul 2022, 6:21 pm)mb134 wrote That said, and while personally I disagree with staff being on the receiving end of abusive tirades, you wonder how much these companies actually care? Yes they'll occasionally put out "don't abuse our staff" tweets, but there's never any action to address why their staff may be on the receiving end of so much abuse - if anything the lack of action from management is more offensive.

I remember years ago there were stories of customer services staff at Northern Rail being sent home early, literally in floods of tears because of the abuse.

The second tweeter is completely justified to say that IMO, particularly given the situation, and the 'taking the piss' comment is far from personal - it's clearly directed at the company. Presumably the service is every 20-30 minutes, so they've likely been waiting there at least an hour, probably getting on for two. They have every right to be very angry.