(23 Jul 2022, 4:15 pm)F114TML wrote Do they not put the (through the day) cancellations on the 21 up, and say "larger gap" when there's disruption, because they advertise it as a 'turn-up and go' service between Newcastle and Chester, at least on the PDF timetable?The Traffic Commissioner has rules for turn up and go services such as there must be six or more journeys in 60 minutes. Also the interval between consecutive services should not exceed 15 minutes.
Go North East are failing on both measures and dissatisfied passengers should be informing the Traffic Commissioner so that the so called competent persons named on the operators licence are held to account.