We genuinely do need a charter for passengers that protects them and recompenses them, within reason.
Say I’m travelling to Durham with LNER. If they cancel my train or delay me excessively, I get a refund, or if it’s the last train, alternative travel, I’m protected by a national framework.
If I have a day ticket or an annual/weekly/monthly the 21 is cancelled to Durham or I’m waiting an hour or if my last bus is cancelled…I get zip and that has to change.
We have multi billion £ PLCs and others taking the piss out of passengers, happily clawing tax payers money in but abandoning people.
RE: Disruptions and driver shortages
Wistfully stuck in the 90s