(23 Jul 2022, 6:44 pm)GuyParkRoyal wrote The Traffic Commissioner has rules for turn up and go services such as there must be six or more journeys in 60 minutes. Also the interval between consecutive services should not exceed 15 minutes.There probably is according to the scheduled cancellation list.
Go North East are failing on both measures and dissatisfied passengers should be informing the Traffic Commissioner so that the so called competent persons named on the operators licence are held to account.
However that doesn't take in to account each of those 'unexpected' cancellations that are happening day in/day out due to 'traffic' or 'breakdowns'.
It's hard to prove that those unexpected cancellations are actually expected and would take a wiley detective, with excellent investigative skills to uncover it.
(23 Jul 2022, 9:50 pm)Ambassador wrote We genuinely do need a charter for passengers that protects them and recompenses them, within reason.I agree and have said as much in the past.
Say I’m travelling to Durham with LNER. If they cancel my train or delay me excessively, I get a refund, or if it’s the last train, alternative travel, I’m protected by a national framework.
If I have a day ticket or an annual/weekly/monthly the 21 is cancelled to Durham or I’m waiting an hour or if my last bus is cancelled…I get zip and that has to change.
We have multi billion £ PLCs and others taking the piss out of passengers, happily clawing tax payers money in but abandoning people.
The shit show we've seen recently merely reinforces and confirms that something needs done to regulate something that some may say is being ran by cowboys.