(23 Jul 2022, 9:50 pm)Ambassador wrote We genuinely do need a charter for passengers that protects them and recompenses them, within reason.
Say I’m travelling to Durham with LNER. If they cancel my train or delay me excessively, I get a refund, or if it’s the last train, alternative travel, I’m protected by a national framework.
If I have a day ticket or an annual/weekly/monthly the 21 is cancelled to Durham or I’m waiting an hour or if my last bus is cancelled…I get zip and that has to change.
We have multi billion £ PLCs and others taking the piss out of passengers, happily clawing tax payers money in but abandoning people.
Absolutely. I don't think it needs to be as extreme as delay repay, as it'd be a minefield to manage and I'd imagine a lot would be put down to 'factors outside of our control'. But I'd agree there needs to be protection for last buses of the day, but again unlike the railways, you can't get in contact with anyone after 5pm on a Friday.