(30 Jul 2022, 8:02 pm)Adrian wrote It was totally inadequate, not to mention the people it digitally excluded. For changes as significant as what was proposed, there should have been proper roadshows around the network, allowing people to ask questions and discuss the changes, not just enter comments against some vague proposals online.They state 175,000 journeys made on their bus services every day (source: https://www.gonortheast.co.uk/about-go-n...nce%201913&text=We%20are%20proud%20to%20employ,almost%20700%20buses%20and%20coaches.)
It's easy to brag about 9000 survey response rate, when you don't state what it is a comparator of. What is that as a percentage vs unique users? It shouldn't be difficult to establish unique customers, even just from contactless/QR scans.
Assuming that's a number which is out of date and they're 20% lower - there's still 131,000 daily passengers who haven't responded for whatever reason.
Obviously there's going to be a huge portion of the population who aren't bus users, who haven't been asked nor involved in the consultation either.